Legal
Support
Last updated: 2 September 2026
Something not working, or a question about your account? Here is how to reach a person, and answers to the things we are asked most often.
Contact us
Email admin@astreleducation.com. A real person reads every message. We reply within 2 working days, usually sooner.
To get a useful answer first time, please include the email address on your Astrel account, whether you are on Android, iPhone or the web, and the name of the screen where it went wrong. A screenshot helps more than anything else.
If your college gave you Astrel, your college also has a coordinator who can fix roster, section and access problems directly. Ask them first for anything about which class you are in or which subjects you can see.
I cannot sign in
- We sign you in with a 6-digit code sent to your email, not a password you have to remember. If the code has not arrived, wait a minute and check your spam folder.
- Codes expire. If yours is old, request a fresh one rather than retyping it.
- Make sure the email has no typo and no trailing space. This is the single most common cause.
- One account can be signed in on one phone and one browser at a time. Signing in somewhere new signs the old device out. That is deliberate, to stop account sharing.
I paid for Pro but do not see it
Pro is bought on the web, and it unlocks everywhere. After paying, reopen the app, or pull down to refresh on the home screen, and Pro should appear within a few seconds.
If it still has not appeared after a couple of minutes, email us with the payment reference from your bank or UPI app and we will apply it by hand. You will not be charged twice, and you will not lose the time you paid for.
Buying more months while Pro is still active adds to what you have. It never restarts your subscription or throws away remaining days.
My college gave me Astrel
- Enter the join code from your college in Settings → College. Codes are time limited, so ask for a fresh one if it is refused.
- Once you have joined, Pro is covered by your college. You never pay, and you never see a payment screen.
- Your college can see your practice and exam results. It cannot see anything you do outside Astrel.
A lesson, question or answer looks wrong
Tell us. Email the subject, chapter and topic, and a screenshot if you can. Every report is checked by a subject teacher, and if the content is wrong we correct it for every student, not just for you.
Voice, camera and audio
- The microphone is used only while you are recording a spoken question for the tutor, and the camera only when you photograph a problem. Neither runs in the background.
- If the tutor cannot hear you, check that Astrel has microphone permission in your phone settings.
- Spoken explanations play only while that solution is open on screen.
My account and my data
You can delete your account and personal data at any time. See Delete your account & data for how, and for exactly what is removed.
What we collect and why is set out in our Privacy Policy, and the rules of use in our Terms.
Where to use Astrel
Astrel runs in any browser at app.astreleducation.com, so you can always get to your lessons even if you cannot install the app. Students sitting a timed college exam use the exam portal their college gives them.
Who we are
Astrel Education is operated by Suvarnidhi Tehnologies Private Limited. For support, privacy questions or a grievance, write to admin@astreleducation.com and mark your message for the relevant team.